Independent Olark Reviews

We found these independent reviews for and against Olark on the web. They are very well written and some even compare it to other solutions such as Zopim, etc.


Olark: Turning casual browsers into purchasing customers

Features: 5/55/55/55/55/5

Support: 4/54/54/54/54/5

Price: 4/54/54/54/54/5

If you want to successfully move forward in online business, Olark is a must for your website. Olark is a live chat application, designed to be placed as a widget onto a website to allow third party instant messaging. As websites become larger and more in-depth, being able to interact with, and help visitors is essential, it can also be the difference between casual browser and purchasing customer.

Placing a chat widget onto your site can seem like a lot of trouble – probably the reason why so many sites lack such a tool – Olark, however, could not be easier. There is no downloading or installation required; in fact, a simple copy and paste of a JavaScript snippet is all it takes.

Once Olark is installed you can begin receiving the benefits immediately. There are four different packages ranging from the Bronze package at $15 per month to the Ultimate package at $219 per month. With these packages you have the ability to operate the chat, monitor multiple visitors and engage in unlimited conversations. Monitoring visitors does not mean simply seeing how many people are on your site at one time, it provides you with visitor “statuses” and key information such as location and where they may have been referred from. This information can help you to better tailor your service for the customer. A co-browsing feature also allows you to see exactly what the visitor is seeing, even allowing you to scroll and highlight items for them.

The simplicity of Olark combined with the various features and user experiences makes it a must-have tool for any e-commerce website.

Real-time real good

The guys over at operate a simple homepage, providing a simple application – one that can really benefit your website. Offering an easy to use live chat widget, Olark gives webmasters the perfect tool for communicating with visitors and gathering feedback in real-time.

It goes without saying how important it is have a good relationship with your customers; Olark allows this without over-complicating things. No downloads are required are there is no need to install extra software. Everything about the installation and user experience has been made straight-forward and jargon free.

Installation of Olark is a four-step process that can be completed in minutes:

  • Enter the email address of your website
  • Choose from one of several themes or customize your own for your chat window
  • Set- up an Olark username and password, or input existing IM details to integrate Olark with your messaging service
  • Get the link or JavaScript widget to put the chat widget onto your website

Should you operate a commercial CMS website, say for instance Blogger or WordPress, Olark has tutorials to help you along with installation.

Once the widget is up and running on your site you are free to start conversations with visitors, or simply monitor activity and wait for them to come to you with their problems and queries.  Integrating with your current IM such as GTalk or Meebo is an excellent option and you to see and chat with visitors without adding them to your buddy list. You can also use the mobile app on Blackberry, iPhone and Android to communicate on the move.

As the operator you are able to gather information such as a visitor’s location, this will allow you to better determine your target audience and modify your service accordingly.

Packages are priced from $15 to $219 per month, all with unlimited conversations and a wealth of standard features and there is also a free package which is limited in comparison with paid packages but can be useful for giving you a taste of what Olark has to offer.

The simple design and use of Olark makes it a perfect tool for online retail websites. Anyone is this field would be well advised to check it out.

Adding an Extra Dimension to your Website w/

Features: 5/55/55/55/55/5

Support: 5/55/55/55/55/5

Price: 4/54/54/54/54/5

Olark is an application that adds a real-time chat widget with visitor monitoring to your website. If such a tool is something you have never previously considered – maybe it is time you did.

With a simple imbedding of JavaScript into your website code or a link for customers to click on, Olark can be up and running on your site in minutes. No downloads or installation of extra software required.

As a live chat tool, Olark allows the operator to see visitors on their website and interact with customers. The application also integrates with most of the popular instant messaging clients, giving you the chance to talk to visitors without having to add them to a friend’s list first. There are many reasons you want to converse customers, it could be to provide help and advice to anyone struggling to navigate the site, assist in the filling out registration forms or just general chat to get to know your customer base. Simply having a chat widget in the corner of the screen gives visitors the comfort of knowing help is always on hand.

While the visitors enjoy the friendly chat feature, Olark offers the operator much more. Real-time tracking gives the chance to see useful information about the people viewing the site. Data such as a visitor’s location and which page they are viewing can help you to improve your service and target customers of a certain demographic.

Olark offer five different packages ranging from free to $219 per month, obviously, the more expensive the package, the better the features. $219 per month will allow 10 operators, the monitoring of 150 visitors, unlimited conversations, SSL security, White Label and phone support. There is also a whole host of standard features such as integration with Google Analytics and mobile device support.

Any retail-based website should consider installing Olark. Think of it as investment into the future of your business.

Olark – Helping you Interact with Visitors

Features: 4/54/54/54/54/5

Support: 4.5/54.5/54.5/54.5/54.5/5

Price: 4/54/54/54/54/5

If you operate an online business, any way to generate more sales is worthy of notice. Customer interaction is one thing that is severely lacking from internet shopping. If only there was a way to talk to visitors and make them feel welcome at your site? Well there is – Olark.

Olark is an application that allows live chat on a website. It can be installed in minutes and gives you the chance to assist any customers that arrive at your site, helping them navigate the site, find a specific product, answering any questions and generally improving their visit.


Olark isn’t the only live chat application on the market; however, none of the rival products can claim to be as practical, especially when it comes to installation.

Once you get registered (which takes a matter of minutes), you are given a JavaScript snippet which is simply copy-and-pasted into your site. Another option is to include a basic link for customers to click on – both options are simple, but if you do happen to get stuck, Olark are there to guide you through the process. There are also tutorials for commercial CMS websites such as Joomla, WordPress, Blogger, LiveJournal, ProStores and Shopify.

User experience

Olark works with all of the popular chat clients, including GTalk and iChat and chat flows in exactly the same way. What’s more is that installation does not change the look of your site in any way. You, or your agents, will have the ability to initiate chat with visitors or allow them to make first contact. Operators also have access to information on shoppers, such as where they were referred from, this will allow for an overall better experience for the customer.

There is really nothing not to like about the feature. If you are looking to add a chat application on your website, Olark is thoroughly recommended.

Olark Review: Essential Website Online Chat Application

Features: 4.5/54.5/54.5/54.5/54.5/5

Support: 4/54/54/54/54/5

Price: 4/54/54/54/54/5

Now, there are probably a lot more in-depth reviews on Olark, its features and benefits; however, I felt the need to give my opinion on the application. The reason for this is that Olark is the best live chat solution I have come across, and believe me I have tried my fair share!

Olark is basically a live chat application – similar to GTalk and iChat – that allows communication with third party instant messengers. As the operator of a website, specifically an e-commerce one, having the ability to interact with visitors to my site can have a very positive effect on sales. My agents are able to start conversations or be ready to answer any questions that customers may have. In the past, customers that could not find what they were looking for on my website would generally leave; having Olark available has allowed us to be able to provide assistance.

Installation is also very easy. Despite running a website, I am not the most competent when it comes to downloading and installing applications. Fortunately, even an internet novice could install Olark, thanks to tutorials; it really is that straight forward. Once you have the chat up and running, using it is as easy as installation. All in all from visiting to chatting to visitors took no more than five minutes.

Olark is also very reasonable when it comes to pricing. I have the Gold package which allows three operators and monitoring of 40 visitors for $44 per month, however packages start from as little as $15 per month.

If you require a chat application on your website, Olark won’t let you down.

A review from a forum thread that speaks of Olark

Features: 5/55/55/55/55/5

Support: 4.5/54.5/54.5/54.5/54.5/5

Price: 3.5/53.5/53.5/53.5/53.5/5

Live chat can add a much needed extra dimension to a website and create a bond between business and customer. There are numerous live chat applications out there (believe me I have tested most of them!), however, I have yet to find anything as good as Olark.

Olark offers both real-time chat and visitor monitoring, is easy to install and use – everything you could possibly want. Unfortunately, I didn’t find Olark until I had tried about half-a-dozen other alternatives, finding it earlier would have saved my quite a lot of money. That is why I am telling you about Olark, in the hope that you read this before wasting money like I did.

Starting with the installation, it is immediately clear how simple Olark is. The whole process – from entering your website address to chatting with customers – takes no more than 5 minutes. During this process you can integrate with your own instant messenger (including mobile IM) and customize the widget to match the theme of your website.

Using Olark is a breeze; operators get to initiate conversations with visitors or just monitor progress and provide assistance when asked. Monitoring allows you to see where in the world the visitor is from, chat status and URL – all key information for improving business.

I am currently using the Ultimate package priced at $219 per month, which includes 10 operators, monitoring of 150 visitors, unlimited conversations, SSL security, white label and phone support. However, for smaller companies paid packages start at $15 per month and come with a host of standard features.

Listing every feature available with Olark would probably turn this small review into an essay but you can see them for yourself at Everyone is different and you may already be using a chat tool as good as, or better than Olark; one that I have not found. All I can say is that from my own perspective Olark is the best tool of its kind available. Give it a try and be your own judge.

Improve your Customer Relations with Olark

Features: 4.5/54.5/54.5/54.5/54.5/5

Support: 4/54/54/54/54/5

Price: 5/55/55/55/55/5

The benefits of live chat on a website are plentiful. From helping customers with checkout problems to providing advice on products, chatting creates a bond between business owner and visitor that is often missing in web-based retail. Olark is an application that provides your website with a real-time chat widget. That alone is an excellent addition to any site. However, throw in a bit of online tracking and you have the ultimate tool for successful business.


The first thing you will notice about Olark is just how easy it is to install. Simply enter you website address, choose a theme for you widget, set-up or provide details of you instant messaging client and receive your link or snippet of JavaScript – It is that easy. Better still the whole process takes no more than five minutes.

Using Olark

Using Olark is as straight forward as installing it. As the operator you can see who is visiting your website and whether or not they are available for chat. You can also see information such as current URL and location – both useful for targeting a specific audience. During live chat, a co-browsing feature allows the operator to see what the customer is viewing, this allows for better customer service, giving the operator the power to scroll the page and direct customers to a certain product or area of the website.

From the visitor’s point of view, Olark works the same as any instant messaging service and is fun and easy to use.


With packages priced from free to $219 per month, Olark has something to suit everyone and can really make a difference to a business. Well worth considering.

Add Chat to your Website with Olark

olarkA good reputation in customer care is success in business. Of course, this is the norm in offline business where staff members are able to communicate with customers face-to-face. Online business is not so personal; however, many customers are demanding that it is. Having a live chat application on your site will allow you to talk to visitors, helping them with problems and closing sales – instantly putting you ahead of competitors. Olark is the perfect solution.

Olark is a real-time chat application that can be added to your website without any unnecessary downloads or installations. From $15 per month (for the basic Bronze package), you will have the ability to monitor visitors to your site and conduct as many conversations as you like. Adding Olark to your site involves only a simple ‘copy and paste’, and the tool can work with all of the leading instant messaging programs, including mobile chat (iPhone, Android, Blackberry). Integrating the widget onto your site takes literally minutes and there are numerous tutorials for those unsure of the process.

Olark can also grow along with you site. Increased traffic may be too much for one operator to handle, packages can be upgraded to allow 10 operators and the monitoring of 150 visitors.

I could go on forever about just how good Olark is and how much it can benefit your website. However, you don’t have to take my word for it, visit now and receive a free 14-day trial, you won’t regret it!